Posts Tagged ‘carpet warranty’

The Importance of Proper Carpet Care

Thursday, August 21st, 2014

carpet vacuum

What can you do to keep your beautiful and expensive carpet looking showroom new? Plan to care for your carpet in a number of ways involving both short- and long-term maintenance.

In the short term, regular vacuuming and spotting works wonders to keep the carpet looking good. Over the long term, plan on (and budget for) regular professional cleaning to maintain your investment.

Most carpet warranties require periodic professional (more…)

Inspection Safari: Carpet Stain Blocker Failure

Tuesday, July 29th, 2014

carpet stain blocker

Sometimes when I receive an inspection request, the stated reason and the actual complaint are different. Today’s Inspection Safari is a perfect example of such a complaint.

A major carpet mill asked me to inspect a carpet for “stain blocker failure.” Most of today’s carpets are made using some type of stain resistant technology. So a permanent stain is often covered by the carpet warranty. My job would be to see if this stain was something that might be a “warrantied defect.”

I called the homeowner to schedule an appointment and asked him if there was a problem with a stained carpet. He said, “Yes, AND the carpet is coming apart.” He explained that the spot had been professionally cleaned five times. The last time it was cleaned, the technician “was aggressive” with the cleaning and the carpet delaminated (separated)! So now I also had to determine the structural integrity of the carpet. (more…)

Flooring Inspection Safari: Proper Carpet Cleaning

Tuesday, July 8th, 2014

carpet cleaning | carpet expert Glenn Revere

I received an inspection request from a carpet manufacturer. The carpet had been installed for 3 1/2 years. It had been cleaned twice. The complaint was: “carpet looks terrible, appears soiled after cleaning.” My job was to see how the carpet was holding up and to check the soil/stain resistance of the fiber.

When I arrived at the well-maintained home, I saw that the main floor was ceramic tile. The carpet in question was installed on the stairs, and in the upstairs hallway and connecting master bedroom.

The last carpet cleaning had been done (more…)

All About Carpet Stains: Oxidizing Agents & Reducing Agents

Tuesday, June 3rd, 2014

A stain is a spot that won’t come out of a carpet. A stain is caused by either adding color to an area of the carpet (with reducing agents) or by removing color from an area of the carpet (with oxidizing agents). Carpet warranties for stain-resistant carpet fibers are very specific regarding which types of stains are covered under the warranty and which types are not covered. Read your warranty carefully.

Everyone knows that if you spill bleach on a carpet, the color lightens and fades. Bleach, an oxidizing agent, is a color remover. Many other common household items also destroy color. Disinfectants, fade creams, pesticides, toilet and tile cleaners, drain cleaner, oven cleaner, plant food, perfumes, and acne medicines all make stains by removing color from the carpet. (more…)

How to Seam Carpet and Why Carpet Seaming is Important

Tuesday, April 22nd, 2014

carpet seam sealing | Glenn Revere

Installing carpet correctly is not an easy job. There is more to it than “fuzzy side up”! An installer can spend years learning about the finer points of his (or her) craft. One key point that is frequently skipped completely is carpet seaming. “What is that?” you might ask.

Carpet is a fabric that is cut off a long roll and then cut again as needed to fit a room or rooms. Unless the rooms are slightly smaller than width of the carpet, the pieces must be seamed (joined) together into larger pieces to fit the rooms to be carpeted. (more…)

Faded Carpet Color Causes + My Carpet Turned Pink!

Thursday, April 3rd, 2014

When you buy a new carpet, you probably select the color carefully. But you probably don’t give much thought about the color fading.

The most obvious reason for color fading is sunlight. Even with special protection on your windows, ultraviolet wavelengths, part of the makeup of daylight, are destructive to all sorts of materials: plastic, paint, rubber, and, yes, the pigments that make the beautiful color in your new carpet. Sometimes the color slowly fades over all the carpet. Sometimes you might see a greenish strip along the base of a sliding door.

Sometimes a carpet’s fading has nothing to do with ultraviolet light. There are other factors that can break down carpet dye and give your carpet a whole new, although unwanted, appearance. These factors include ozone fading and (natural) gas fading.

I recently inspected carpeting in two homes that exhibited the same problem: the carpets were fading from a sand/beige color to pink! (more…)

Carpet Buying Guide: Know the Difference Between Carpet Fibers

Thursday, March 20th, 2014

wool carpet

As everyone knows, there is a lot to talk about when it comes to carpeting: usage, fibers, styles, patterns, etc.

Carpeting is used everywhere we live and work. You’ll find it in most homes, from the most basic cottage to glamorous homes regularly used to entertain many guests. You also see carpet throughout high-rise office buildings, convention centers, airports, and other large commercial installations. This article will focus on residential carpeting. Commercial applications are a separate story.

Carpeting brings quiet and warmth to any setting. Because it is an absorptive fabric, carpet reduces sound levels and makes a noisy room more quiet. Carpet also acts as insulation. It helps keep rooms warmer in the winter and cooler in the summer. So carpeted floors are good in any climate. (more…)

Carpet Problems: All About Carpet Shading

Tuesday, February 11th, 2014

carpet shading

Carpet shading is an apparent color difference between areas of the same carpet. It is a common complaint with cut pile carpets. The industry considers it a “normal characteristic of cut pile fabrics.” Shading ranges in intensity from slight to severe. It is caused by the face yarns changing the direction of their lay. Footprints and vacuum wheel marks are two types of shading, caused when the yarns are crushed down.

You also sometimes see shading along a seam. One side looks lighter than the other when you enter a room. Then when you walk to the other end of the room and look back, it (more…)

Carpet Buying: Is There a “Footprint Free” Carpet?

Tuesday, January 28th, 2014

footprint free carpet | carpet expert Glenn Revere

What happens when you pay for a horse but get a mule? Or in this case, you thought you bought a “footprint free” carpet but as soon as it was installed you knew you had been taken?

I was recently hired by a woman who was in this situation. She explained that she had asked her salesperson for a carpet that doesn’t show footprints. The salesperson showed her a sample of a carpet that the salesperson said would not show footprints or traffic patterns. My client bought the carpet. The day it was installed she saw that it certainly showed footprints. She called the store the next day. The store had just gone out of business! The doors were closed!

My client spent months tracking down the store owner. She finally found him. He arranged for the carpet mill to send an inspector to (more…)

Carpet Defects and Carpet Warranty Coverage

Tuesday, January 14th, 2014

modern living room

When purchasing carpet, we often don’t read the fine print. The good news is, for first-quality carpets, all manufacturing defects are covered by a one-year warranty that covers correction or replacement (but usually not labor).

And, here’s a word to the wise: Since you never know what will happen to your carpet, always put away some leftover carpet to save for repairs. Burns and tears are easy to repair if fabric is available. Don’t let the installers take all the scrap! (more…)