Posts Tagged ‘carpet inspector’

How to Find and Hire a Certified Flooring Inspector

Tuesday, October 7th, 2014

I belong to an association of flooring inspection professionals called N.I.C.F.I. or the National Institute of Certified Floorcovering Inspectors. I wanted to pass along some thoughts to you regarding this extraordinary group and its role in the flooring industry.

Like any industry, the people in the overall flooring business range from mediocre to excellent. Within this industry, there are several hundred flooring inspectors. I am here to tell you that the approximately 135 NICFI members are the best in their field.

In order to be a Certified Flooring Inspector, we must first have some type of flooring experience. Then, at our own expense, we are required to take multi-day, out-of-town classes sanctioned by one of several certification bodies and pass tests in whichever area of expertise interests us: carpet, laminate, wood, ceramic tile, resilient, or any combinations. After passing these in-depth tests, (more…)

Carpet Problems and Solutions: Carpet High Lines

Thursday, October 2nd, 2014

carpet high lines | Glenn Revere

Carpeting is made using one of two methods: tufting or weaving. Almost all of the residential carpet sold today is made by tufting. Tufting machines are basically giant sewing machines. Instead of a single needle, 800-1,000 computer controlled needles stitch carpet yarns across a backing material to form the carpet. The needles are set to control the height of the carpet pile. Sometimes a single needle stitches a row of yarn that is too long. Cut pile carpets are carefully sheared after tufting in order to assure a smooth, even pile surface. Even so, a high row or high line can show up after a carpet is installed. If the high row is bent over and buried in the carpet pile, the line may take days or weeks to appear after the carpet has been repeatedly vacuumed. Tufting high lines always run lengthwise. (more…)

Carpet Installation Tip: Always Hire Certified Flooring Installers

Thursday, September 4th, 2014

Like any other craft, carpet installers’ skills vary widely. Installers learn their craft by starting as apprentices with a crew. An apprentice might only take up the old carpet and carry tools at first, but slowly learns by watching the others perform their jobs. In this way, the apprentice learns to become an installer.

But hold on! What if the apprentice learns bad installation techniques?

The apprentice doesn’t know any difference between bad and good installations. I have seen apprentices learn from installers who have been doing things the wrong way for thirty years. How do you know that the crew who shows up to install your carpet (after you worked so hard to haul out the furniture!) knows what they’re doing? How do you know that the head of your installation crew wasn’t yesterday’s apprentice? (Note: A lot of retailers hire the lowest bidder and don’t even bother to check the finished job — until there’s a complaint!)

The answer is: always hire a (more…)

Inspection Safari: Carpet Sprouts – Causes and Solutions

Thursday, August 28th, 2014

carpet yarn sprout | carpet expert Glenn Revere

Last week, I inspected a large commercial installation. The complaint came in as “loose tufts and snags”. What I found was something very different: sprouts.

As defined in my book, All About Carpets, “sprouts are long ends of yarns that protrude above the pile surface…Sprouting is a defect only if excessive and unserviceable.”

When I looked across the large, open, glued-down (no padding) installation, it appeared someone had dropped small ball bearings all over this tufted carpet. What I actually saw were random longer loops of carpet pile that were sticking up above the rest of the level loop pile. So what was going on? Had something yanked loops out of the carpet backing? Or was it something else?

Tufted carpet is made by using needles that stitch carpet yarns into a thin sheet of material. As many as 1,000 needles run across a width of carpet. Each needle sets a looped yarn at a predetermined height. For cut-pile carpet, a knife cuts (more…)

Inspection Safari: Carpet Stain Blocker Failure

Tuesday, July 29th, 2014

carpet stain blocker

Sometimes when I receive an inspection request, the stated reason and the actual complaint are different. Today’s Inspection Safari is a perfect example of such a complaint.

A major carpet mill asked me to inspect a carpet for “stain blocker failure.” Most of today’s carpets are made using some type of stain resistant technology. So a permanent stain is often covered by the carpet warranty. My job would be to see if this stain was something that might be a “warrantied defect.”

I called the homeowner to schedule an appointment and asked him if there was a problem with a stained carpet. He said, “Yes, AND the carpet is coming apart.” He explained that the spot had been professionally cleaned five times. The last time it was cleaned, the technician “was aggressive” with the cleaning and the carpet delaminated (separated)! So now I also had to determine the structural integrity of the carpet. (more…)

Flooring Inspection Safari: Proper Carpet Cleaning

Tuesday, July 8th, 2014

carpet cleaning | carpet expert Glenn Revere

I received an inspection request from a carpet manufacturer. The carpet had been installed for 3 1/2 years. It had been cleaned twice. The complaint was: “carpet looks terrible, appears soiled after cleaning.” My job was to see how the carpet was holding up and to check the soil/stain resistance of the fiber.

When I arrived at the well-maintained home, I saw that the main floor was ceramic tile. The carpet in question was installed on the stairs, and in the upstairs hallway and connecting master bedroom.

The last carpet cleaning had been done (more…)

Flooring Inspection Safari: Bubbled and Wrinkled Carpet Backing

Thursday, February 20th, 2014

wrinkled carpet backing | Glenn Revere

Recently, I received an inspection request from a major carpet manufacturer. The complaint involved carpet yarns pulling from the carpet backing.

The carpet was installed throughout a large, well-maintained two-story home. The consumer explained to me that she had found carpet yarns pulled from the backing throughout the installation. She acknowledged that she has a dog and two cats. But she was adamant that her pets had not damaged the carpet.

The carpet texture was a cut and loop pattern. The pattern formed a small grid. When I looked around the rooms, I noticed that (more…)

Carpet Problems: The Difference Between Crushing and Matting

Tuesday, February 4th, 2014

Crushing and matting are two common problems that are easy to confuse. Crushing is the flattening down of face yarns through normal use, especially with cut pile carpets. Carpeted traffic areas like hallways typically show crushing. An area directly in front of furniture, such as a chair facing the TV, will crush. When the carpet is vacuumed, the pile should stand up again. It is normal for the tip of the tuft to open. This is called blossoming or blooming.

Matting is more noticeable. It occurs when the tips of cut pile yarns untwist and fray, then get tangled with neighboring tufts. If the tufts untwist one-third of their length or more, and if the affected carpet is widespread and not a confined area subject to unusual usage, the carpet is generally considered defective if it is less than a year old.

Matting and untwisting happen because the heat-set of the yarn is weak. Plied yarns are put through a process that crimps the yarns, twists them, and then (more…)

Carpet Buying: Is There a “Footprint Free” Carpet?

Tuesday, January 28th, 2014

footprint free carpet | carpet expert Glenn Revere

What happens when you pay for a horse but get a mule? Or in this case, you thought you bought a “footprint free” carpet but as soon as it was installed you knew you had been taken?

I was recently hired by a woman who was in this situation. She explained that she had asked her salesperson for a carpet that doesn’t show footprints. The salesperson showed her a sample of a carpet that the salesperson said would not show footprints or traffic patterns. My client bought the carpet. The day it was installed she saw that it certainly showed footprints. She called the store the next day. The store had just gone out of business! The doors were closed!

My client spent months tracking down the store owner. She finally found him. He arranged for the carpet mill to send an inspector to (more…)

Carpet Defects and Carpet Warranty Coverage

Tuesday, January 14th, 2014

modern living room

When purchasing carpet, we often don’t read the fine print. The good news is, for first-quality carpets, all manufacturing defects are covered by a one-year warranty that covers correction or replacement (but usually not labor).

And, here’s a word to the wise: Since you never know what will happen to your carpet, always put away some leftover carpet to save for repairs. Burns and tears are easy to repair if fabric is available. Don’t let the installers take all the scrap! (more…)