Carpet Information

Frequently Asked Questions

1. How do I find a reputable retailer?
Answer: Ask all of your friends and acquaintances about their experiences with retailers. Then go to the retailer whose name comes up most often on the “good” list. You’ll find more ideas in chapter 6 of my book.

2. What type of vacuum is best for my carpets?
Answer: A full vacuum bag is probably the most common reason that a machine works improperly. Bags fill up more quickly than people realize, so keep an eye on them. Replace the bag when it is half full.  Generally, uprights are superior to canisters.  For more specific information, read chapter 8 of my book.

3. What is the difference between nylon and polyester?
Answer:  One big difference is that the stain resistance for nylon carpet fiber is applied to the fiber surface. Polyester’s stain resistance is inherent in the fiber itself. You will find more differences in chapter 2 of my book.

4. What is the best carpet for my family room?
Answer: A variety of factors goes into choosing carpet for a specific room including amount of room traffic and carpet color. For more answers, read chapter 6 in my book.

5. Why is my carpet fading?
Answer: Carpets change color for many reasons including soiling. If the heat-set is bad the twist will not remain in the yarns, either, and the carpet will pack down, looking old and worn. Many mills have Texture Retention Warranties to cover this condition. More reasons why carpets fade are in chapters 4 and 8 of my book.

6. Is a “squishy” pad as good for my carpet as for my feet?
Answer: A soft pad may feel luxurious to you but it is not good for the carpet because it flexes too much. Very few retailers will sell you a too-soft cushion, but you need to know that the wrong underlayment creates problems.

7. Why does my carpet get dirty so fast after it’s been cleaned?
Answer: When the cleaning solution is not properly rinsed from the carpet fibers, dirt sticks to the carpet pile. You will learn more in chapter 8 of my book.

8. Why is that seam so visible?
Answer: No one guarantees an invisible seam, but a seam diagram should be discussed when you buy the carpet. Read chapter 7 of my book to learn why some seams “stick out” more than others.

9. Is it normal to have all this leftover carpet?
Answer: Since you never know what will happen to your carpet, ALWAYS put away some leftover carpet to save for repairs. Burns and tears are easy to repair IF fabric is available. Don’t let the installers take all the scrap. If an installation is laid out with the least possible number of seams, more carpet is left over. To better understand carpet measurement and installation, read chapter 7 of my book.

10. I moved my furniture. How do I remove the furniture marks?
Answer: With nylon or wool carpet piles, furniture marks disappear slowly by themselves if indoor humidity is relatively high. For low humidity climates, or to speed up the process, hold a steaming iron a few inches above the furniture marks. As the steam hits the pile, use a comb and GENTLY lift the crushed pile. DO NOT ALLOW THE HOT IRON TO TOUCH THE CARPET PILE! The hot iron will melt nylon and could burn wool. NOTE: Polyester and olefin carpet piles do not respond to moisture. Furniture marks will always remain in these fibers.